Before initiating a maintenance operation in a resident's backyard, what is the appropriate action to take?

Get ready for the CWEA Collections Grade 2 Journey/Analyst Test. Study with multiple choice questions and detailed explanations to prepare effectively for the exam!

The appropriate action to take before initiating a maintenance operation in a resident's backyard is to contact the resident and ask for permission. Gaining consent is crucial as it respects the resident's property and ensures that they are aware of the work being performed. This step establishes a line of communication, allowing the resident to voice any concerns or preferences they may have about the operation, which could range from the timing of the work to specific areas they wish to keep untouched.

Engaging with the resident demonstrates professionalism and responsibility, fostering a sense of trust and cooperation. It is essential for maintaining a good relationship between service providers and community members, as well as complying with any local regulations that may require property owner's consent before work is done on private property.

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